Our Privacy Policy

Neupulse Sdn. Bhd. built the BiiB app as a Free app [hereinafter referred to as "the App"]. The App by Neupulse Sdn. Bhd. provides free service, at no cost and is intended to be used on an "as is" basis, subject to terms and conditions. This page is used to inform all website visitors and/or anyone who decides to use our platform/website ("Services") and the App, regarding our Privacy Policy ("Policy") with the collection, use and disclosure of Personal Information. If you choose to use our Service and the App, then you agree to the collection and use of information in relation to this Policy. The Personal Information that we collect is used for providing and improving the Service and the App. We will not use or share your information with anyone except as described in this Policy. The terms used in this Policy have the same meanings as in our Terms and Conditions, unless otherwise defined in this Policy.

Information Collection and Use

For a better experience, while using our Service and the App, we may require you to provide us with certain Personal Information, including but not limited to Name, Email, Gender and Personal characteristics (Height and Weight).

Sensitive User Data Accessed

We access the following sensitive user data:

  • Steps records
  • Activity records (including but not limited to Distance, Pace, Duration, Calories Burnt)
  • Geolocation data

How Sensitive User Data is Collected

We collect sensitive user data through the following methods:

  1. Integration with health and fitness platforms:
    • Google Fit
    • Health Connect
    • Apple Health
    • Huawei Health
  2. Connection with third-party fitness apps, including but not limited to:
    • Garmin
    • Polar
    • MapMyRun
    • COROS
    • Other connected third-party apps

Users provide access to their data by linking their accounts from these platforms and third-party apps, and explicitly authorizing us to access the data.

How Sensitive User Data is Used

We use the collected sensitive data for the following purposes:

  1. To track your fitness activity and monitor your progress
  2. To provide you with a custom-tailored user experience
  3. To include these records towards the required goals of each event, provided they meet the specific requirements
  4. To map your run and perform analysis of the data to extract insights
  5. To develop and provide new services such as recommended routes and location-based information

How Sensitive User Data is Shared

We do not share individual user's sensitive data with third parties. Aggregated, anonymized data may be used for analytical purposes or to improve our services.

The App does use third party services that may collect information used to identify you. We may receive your information such as name and email from third party applications when you choose to register and login via the other third party social media account.

The Link to the privacy policy of third-party service providers used by the App are as follows:

Log Data

We want to inform you that whenever you use our Service and the App, we collect data and information (through third party products and applications) on your mobile phone called Log Data. This Log Data may include information such as the Internet Protocol ("IP") address of your device, the name of your device, operating system version, the configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.


Cookies are files with a small amount of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on the internal memory of your device. We use cookies for necessary functions of the Service, and to collect information that can improve the performance of the Service. The App may use third party code and libraries that use "cookies" to collect information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Why Do We Collect, How Do We Use and Where Do We Share the Information

The purpose for the collection of your information as described is to ensure a better experience in your participation in the various virtual sporting events which you sign up for through the App and/or our Service.

We use your personal information for the following purposes in accordance with this Privacy Policy :-

  • To verify your identity.
  • To track your fitness activity and monitor your progress.
  • To provide you with a custom-tailored user experience.
  • To notify you of any other information regarding additional services through email or notices.
  • To monitor, detect and prevent any fraudulent use of the Services.
  • To aggregate anonymized statistical data.
  • To comply with applicable laws or legal obligations.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service.
  • To provide the Service on our behalf.
  • To perform Service-related services.
  • To assist us in analysing how our Service is used.
We want to inform all our users of this Service and that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. We implement robust data protection mechanisms to safeguard your sensitive data, including:

  • Encryption: We use industry-standard encryption protocols to protect your data both in transit and at rest. This includes encrypting data when it's transferred between our app and our servers, as well as when it's stored in our databases.
  • Access Controls: We implement strict access controls to ensure that only authorized personnel can access your data, and only for legitimate business purposes.
  • Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
  • Secure Integration with Health Platforms: When integrating with health platforms like Health Connect, we follow best practices to protect against unauthorized or unlawful access, destruction, loss, alteration, or disclosure of your health data.
  • Data Minimization: We only collect and retain the data that is necessary for the functioning of our services.
  • Employee Training: Our employees undergo regular training on data protection and privacy to ensure they understand the importance of protecting your data.

Despite these measures, please remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these external websites. We have no control over and assume no responsibility for the content, privacy policies, or practises of these external websites, any third-party sites or third party services.

Children's Privacy

These Services do not address anyone under the age of 13 who has provided their personal information to us, without parental and/or guardian's consent. We do not knowingly collect personally identifiable information from children under 13, without parental and/or guardian's consent. In the case we are notified and found that a child under 13 has provided us with personal information without the consent of the guardian and/or parent, and upon verification we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us so that we will be able to do the necessary.

Request to delete data

You may at any time choose to have your data deleted by requesting us to delete your account on your behalf. We will store your data until you have requested us to delete your account.

You may write in specifically to us at [email protected] to request for your account and any information collected to be deleted, to which we shall respond within 14 working days from the date of such request.

When you request for your account to be deleted, we will delete all the information which we had stored, such as your name, your email address, your address, your fitness activities and once it has been deleted, you would not be able to recover any data/information from the App/our Service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us [email protected].